Help Center



Who are JB Watches?

Are the watches 100% genuine?

How can I share feedback about my experience with JB Watches?

What guarantees do you offer?


Can you provide extra links for watch straps/remove links from the strap if needed?

What does ATM mean, and how do I know how water resistant a watch actually is?


How do I place an order?

Where can I apply my discount code?

Why isn't my discount code working?

How will I know my order was placed successfully?

What happens if my order is not received/goes missing?

Where is my order?

How do I alter or cancel an order I have already placed?

What do I do if I believe I have received a faulty item/my watch has developed a fault?

Can I place an order over the phone?

Shipping & Delivery

What delivery options do you offer?

Can I have my order delivered to my work address/another alternative address?

How can I track my order?

Returns & Exchanges

What is your returns policy?

Can I exchange an item for a different one?

How long will it take for my refund or exchange to be processed?

What address should I use when returning my order?

Do the items come with a warranty?

What is your international returns policy?


What payment methods can I use?

If my payment cannot be processed, what do I do?

Why has money left my account even though my order showed it was unsuccessful?