Payment & Security
Billing Address: Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Orders may be subject to our verification procedures. For your protection, you may be asked to verify that you are the card owner, or that the order information provided is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by email, fax or via our secure upload page.
Should your order require verification, you will be notified by phone or email. For this reason, it is imperative that you provide us with both your current daytime and evening phone numbers.
Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to JB Watches corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
What should I do if my card is declined when placing an order?
If you receive a "declined" error message when your order is placed, you must contact your bank. JB Watches has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout. A payment may also be declined due to discrepancies between the card details you enter on our site and what your bank or card provider has on record. Please ensure that all card details exactly match what you enter when ordering to ensure this does not occur.
JB Watches reserves the right to refuse an order when the address or credit card is not verifiable.
Discount Codes: Occasionally, various discount codes are issued by JB Watches that can be used to get a discount off the total price. Only one discount code can be used per basket. Please note discount codes apply to full-price items only - all items which are on sale are excluded from further discounts through the use of discount codes.